The purpose of the Team Leaders is to lead, supervise, coach and mentor high paced inbound / outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service and compliance from the Agents.
The Team Leader will create an affective support team and cultivate strong business relationships within the Altron Bytes People Solutions functions, amongst both internal and external stakeholders and as such ensuring that all SLAs are met and/or delivered all the time every time.
The Team Leader is required to manage the...