Assist in the setup, configuration, and maintenance of desktop computers and peripherals.
Provide desktop technical support to end-users via phone, email, or in-person.
Troubleshoot hardware and software issues, including operating systems and application software.
Assist with the installation and updates of software applications and operating systems.
Document technical procedures and support resolutions for knowledge sharing.
Collaborate with the IT team on ongoing projects and initiatives. […]
Contribute to the development of user guides and training materials. […]
Provide L2-L3 technical troubleshooting...