Academic Qualification […]
NQF level 4, Post matric qualification - Preferred
Experience
+3 years experience as a Contact/Help Centre Agent or similar role, with well-developed knowledge of ecommerce client support and experience within a blended, multi-channel contact centre. […]
Knowledge and understanding of order fulfillment, supply chain and logistics processes to execute relevant role functions within an ecommerce retail operation.
Essential
Proficient in Microsoft Office with a focus on applicable tools to execute areas of function.