Assist users in maximising our IT investment such as explaining Mimecast and email options to users […]
Ensure users log calls for support with the helpdesk and then provide accurate timeous support thereof […]
LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi etc. Troubleshoot and log calls with suppliers and communicate with head office
WAN support, be the onsite go to person for suppliers to liaise with regarding installations and repairs
Server administration is minimal in requirement. Following a procedure, adding users, changing passwords...