Skills, Qualifications and General Requirements: […]
CompTIA A+, N+, CCNA, CCNP, Mikrotik certifications preferred. […]
At least 24 years experience in a Level 2 Support role, ISP, NOC, or Helpdesk environments
A strong understanding of general IT and networking principles is essential. […]
Mikrotik (RouterOS) PPPoE, VPNs, VLANs, QoS, routing […]
Experience using tools such as PRTG, Zabbix, and Site24x7 (Beneficial) […]
Manage client communication through phone, WhatsApp, email, and CRM systems.
Follow up with clients and provide regular feedback. […]
Create, transfer, and manage domain registrations...