Customer Care Support Agent  

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Description

Build and maintain sustainable relationships and trust with customers through clear, empathetic, and effective […]
Provide appropriate solutions and alternatives within set time limits (complaints: 48 hrs, breakdowns: 24 hrs). […]
Log, assess, and escalate complex complaints and queries to the Manager when necessary. […]
Proactively engage with dealers to resolve VOR (Vehicle Off Road) cases within 48 hours. […]
Take, type, and distribute meeting minutes for management approval within the same day. […]
Maintain records of customer interactions, including complaints, inquiries, and resolutions....

27 days ago from: jobplacements.com

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