Operations Manager - French (Night Shift)  

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Description

The purpose of this role is to lead and manage the Team Leaders within the business unit, ensuring the operational performance metrics are met. […]
Knowledge of and experience in contact centre performance metrics and reporting […]
Develops performance promises for all Team Leaders and conducts midyear and annual reviews. […]
Provides relevant internal and external reports as per the business unit requirements. […]
Reviews current reporting tools and suggests improvements to meet the Management Information requirements of the organisation. […]
Ensures Agent time sheets are accurately completed...

8 days ago from: pnet.co.za

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