Helpdesk Engineer (Zambia)
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- Company IOCO - View more jobs
- LocationHybrid Working Model (HWM)
- Job TypePermanent
We are looking for 3x Helpdesk Engineers who will deliver on-site IT support across Lusaka and Ndola, with a focus on end-user assistance. They will be responsible for resolving daily technical queries related to laptops, desktops, printers, Wi-Fi connectivity, and mobile devices. Also support users in logging and tracking tickets for software-related issues, ensuring prompt and effective resolution. […]
Ensure the resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets timeously. […]
Quality assurance management - Ensure that a QA average of 98% is achieved...
6 days ago from: executiveplacements.com
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