German Speaking Airline and Travel Consultant  

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Description

Exceptional administrative skills with sound planning, problem solving, organizing and time management skills, with sound follow-through after contact with customers […]
Provide telephonic customer support, handle multiple queries, and de-escalate complaints as well as general queries in a professional manner, in line with set standards […]
Ensure complaints/questions are answered/resolved in a reasonable timeframe, follow-up on customer enquiries and complaints, if applicable address complaints referred by Social Media Department and provide written and verbal feedback, according to set standards...

27 days ago from: pnet.co.za

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