Inbound Client Contact Centre Administrator  

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Description

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received. […]
Must have a thorough understanding of medical aid operations or insurance policy administration and operations. (past experience mandatory) […]
To ensure relevant processes is adhered to and the policy option and commencement date is checked before providing information and advice and to ensure...

26 days ago from: jobplacements.com

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