Call Centre Agent
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- Company AFMS Group (Pty) Ltd - View more jobs
- LocationCape Town
- Job TypePermanent
Processing of faults and incidents on the CAFMS
Ensure all calls, however received, are logged onto the computer aided facilities management system
Escalation of high priority calls to appropriate operational representatives
Processing individual records from creation to closure including identifying the fault/incident in technical terms from description, root cause analysis and corrective action provided […]
Identify and report on records in varying statuses and drive to closure
Receive and capture completed records from operations
Ensure supporting documentation is uploaded against all records...
2 days ago from: jobplacements.com
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