Quality Assurance Agent: Call Centre
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- Company TalentCru - View more jobs
- LocationPretoria
- Job TypePermanent
My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract.
Grade 12
Certificate in Quality Assurance
Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk.
Familiarity with the IVANTI Service Desk system (previously known as HEAT) or similar ATS systems.
The contact centre service will support the channels below (and any other new channels): […]
Telephonic support (both inbound and outbound).
Walk-in centre face to face support...
19 days ago from: executiveplacements.com
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