M-KOPA Team Coach
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- Company iSON Xperiences - View more jobs
- LocationRandburg
- Job TypePermanent
The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. […]
Coaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthly […]
Quality management/improvement through call evaluations for each agent weekly
Ensure that all agents meet agent adherence and reach service levels (Basic Metrics...
10 days ago from: executiveplacements.com
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