Helpdesk Operator (FTC)  

• Company Bidvest Facilities Management - View more jobs
• Location5700 Alice, South Africa
• Job TypeContract

Must have a high level of e-mail etiquette and understand the professionalism of a draft or response of an e-mail. […]
Interact with the customer both on receiving the request and informing the requestor of the jobs status.
Follow up on calls logged - Depending on the SLA they are logged in. These calls are split into warning calls and breached calls of which the aim is to follow up on the warning before it moves into a breached stage.
Update the Cherwell system with updated feedback and updating priorities where absolutely necessary with a valid reason captured on the system (Journal) […]
Must...

16 days ago from: simplify.hr