Quality Assurance Call Centre Jobs

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Head of Quality Assurance- (Contact Centre)  

Talksure Pty Ltd - Umhlanga Rocks, Durban, KwaZulu-Natal, KwaZulu-Natal, South Africa (+1 location)

In-depth knowledge of quality assurance principles, methodologies, and best practices specific to the contact center industry, including call monitoring, evaluation techniques, and quality improvement...

from: jobleads.co.za (+1 source) - 3 days ago

Call Centre Manager  

Key Recruitment - Cape Town

Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. Summarize, collect, and analyze call centre trends and data for regular performance reports...

from: jobplacements.com - More than 30 days ago

Call Centre & Systems Supervisor - Pretoria  

Broll - Gauteng, Pretoria, SA

Evaluation of Asset Management Strategy development, compared to the Broll service blueprint - Broll expectation: Timeliness, accuracy, meeting regulatory requirements, courtesy, meeting customer needs... Not specified

from: mrjobs.co.za - 11 days ago

Call Centre Manager  

Salt South Africa - Cape Town, Western Cape, SA

Collaborate with the management team to develop and implement sales strategies aligned with company goals. Ensure adherence to industry regulations, company policies, and best practices within the Debt... Not specified

from: mrjobs.co.za - 15 days ago

Consultant, Complaints Onboarding  

Roodepoort, Gauteng, South Africa

Ability to effectively communicate with customers via various channels and display knowledge of the entire bank value chain and how hand-offs work between business areas. A Business-related qualification...

from: jobleads.co.za - More than 30 days ago

Call Centre Agent Market related  

Citiq Prepaid - Midrand, Gauteng, Gauteng, Tshwane Metropolitan, Ekurhuleni (East Rand), South Africa

Engage and participate in quality assurance coaching sessions facilitated by Quality Assurance Agent and Quality Assurance Specialist either individually or in a group (critical coaching sessions scheduled... Market related

from: pnet.co.za - 15 days ago

Quality Assurance Analyst (Call Centre)  

CallForce - Johannesburg, Gauteng

Uses quality monitoring data management system to compile and track performance at team and individual level. Must be able to effectively deal with people at all levels inside and outside of the Company... 10000

from: jobmail.co.za - 3 days ago

National Quality Assurance Manager (Call Centre)  

CallForce - Johannesburg, Gauteng

The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department. At least... 0

from: jobmail.co.za - 3 days ago

Supervisor: Quality Assurance - Outbound Sales Call Centre (Insurance)  

AtripleA recruitment & temps - Pretoria, Gauteng

• 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry) Salary: R 252 000 p.a. (negotiable) • Recognised qualification recognised by FSB • 2 Years'... 252000

from: jobmail.co.za - 6 days ago

Quality Assurance (Client Service Call Centre)  

Isilumko Staffing - Johannesburg, Gauteng

Demonstrate an excellent knowledge of all Company products, claims conditions and retention criteria in order to monitor customer experience Ensure that quality assurance is aligned with service standards... 33510

from: jobmail.co.za - 14 days ago


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