Quality Assurance Call Centre Jobs

Key Recruitment - Cape Town

Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. Summarize, collect, and analyze call centre trends and data for regular performance reports...

from: jobplacements.com - More than 30 days ago

Sandton, Gauteng, South Africa

Provide input to the CSC (Client Service Centre) budget for the Financial year, Identifying operating efficiencies and other opportunities including business process efficiencies. Engage and partner with...

from: jobleads.co.za - 4 days ago

Durban, Kwazulu-Natal

Monitor call queues and ensure appropriate staffing levels to meet service level agreements (SLAs). Oversee daily operations of the call centre to ensure smooth functioning. Develop and implement training... R12K - R15K

from: hoteljobs.co.za - 11 days ago

Tracker Connect Ltd - Gauteng, Randburg, SA

Capture and verify stakeholders’ information, queries, inquiries, questions and/or complaints and escalate where appropriate as per the relevant SOPs. Provide effective control centre services that ensure... Not specified

from: mrjobs.co.za - 18 days ago

Fidelity Services Group - Gauteng, Krugersdorp, SA

Capturing large amounts of manual applications/sales in a timely manner Ability to manage relationships between and within different departments Manage large amounts of outbound calls in a timely manner... Not specified

from: mrjobs.co.za - 24 days ago

Lesley Snyman and Associates - Bedfordview, Gauteng, South Africa

Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Quality assurance as per strict quality standards Implement disciplinary procedures... Market Related

from: pnet.co.za - 2 days ago

Broll - Gauteng, Pretoria, SA

Evaluation of Asset Management Strategy development, compared to the Broll service blueprint - Broll expectation: Timeliness, accuracy, meeting regulatory requirements, courtesy, meeting customer needs... Not specified

from: mrjobs.co.za - More than 30 days ago

Salt South Africa - Cape Town, Western Cape, SA

Collaborate with the management team to develop and implement sales strategies aligned with company goals. Ensure adherence to industry regulations, company policies, and best practices within the Debt... Not specified

from: mrjobs.co.za - More than 30 days ago

AtripleA recruitment & temps - Pretoria, Gauteng

• 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry) Salary: R 252 000 p.a. (negotiable) • Recognised qualification recognised by FSB • 2 Years'... 252000

from: jobmail.co.za - 4 days ago

Lesley Snyman and associates - Bedfordview, Gauteng, South Africa

Proudly South African supplier of glass replacement services - producers, distributers and installers of automotive glass, building glass, aluminium frames and window film solutions Excellent interpersonal... Undisclosed

from: careerjunction.co.za - 3 days ago