Head Customer Experience Jobs

Network International - South Africa, ZA (+1 location)

Develop comprehensive customer journeys and micro-journeys catalogue, along with CX frameworks and SOPs. Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints management solutions. Minimum of 8...

from: adzuna.co.za (+3 sources) - 12 days ago

Cape Town, Western Cape, South Africa

Lead the Customer Experience across the organisation through review of the full journey including all touchpoints (Acquisition, Website, Checkout & Payment, Customer Enquiries, Delivery, Loyalty) to maximise...

from: jobleads.co.za - 10 days ago

RTT - Cape Town City Centre, Cape Town Region, ZA

Provide guidance and support to logistics controllers in optimizing routes, schedules, and resource allocation Comprehensive understanding of all tools and Systems Effective application of all tools and... Negotiable

from: adzuna.co.za (+1 source) - 30 days ago

Johannesburg, Gauteng, South Africa

The entire business process had to be modified with changes in the shopping process, consolidation of the delivery charges to suit the new model where there are multiple purchases along with revision in...

from: jobleads.co.za - 5 days ago

Fluidra Waterlinx - Johannesburg, Gauteng, South Africa

National Senior Certificate / Matric / Grade 12 Certificate (Completed) Handling all direct complaints and following up to ensure all complaints are resolved At least two years experience in a similar...

from: jobleads.co.za (+1 source) - 5 days ago

Bellville, Cape Town

Primary: Scale the team's productivity through mentorship and empowerment, leveraging seasoned leadership to multiply their impact and equip them to flourish. Ensure no silos are created and drive constant... 70,000 - 110,000

from: workable.com - 9 days ago

Western Cape, South Africa

Constantly meeting organizational service level agreements by taking appropriate actions to resolve customer queries Diffuse difficult situations and managing the flow of the call and maintaining control...

from: jobleads.co.za - More than 30 days ago

HumanKind - Observatory, Western Cape, South Africa

A leading next-generation financial services platform for Africa's emerging consumers. We are inspired by our customers, enabling financial inclusion through technology solutions and a range of financial... R100,001 - R150,000 pm

from: careerjunction.co.za - More than 30 days ago