Call Centre Quality Jobs in Durban

Durban, Kwazulu-Natal

Monitor call queues and ensure appropriate staffing levels to meet service level agreements (SLAs). Oversee daily operations of the call centre to ensure smooth functioning. Develop and implement training... R12K - R15K

from: hoteljobs.co.za - 10 days ago

CallForce - Durban, Kwazulu-Natal

- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team - Leading a team within the Outbound and telemarketing call centre to meet business requirements... 0

from: jobmail.co.za - 3 days ago

Careerbox - Umhlanga, Kwazulu Natal, Durban, South Africa

Objectively monitor recorded or live customer interactions i.e. voice and digital to measure adherence to prescribed processes and guidelines with the objective of resolving or completing the call objective... Market Related

from: pnet.co.za - 4 days ago