Call Centre Team Manager Jobs

Select One - Johannesburg (+2 locations)

Ensure that recognition is given for excellent performance Take required corrective action for poor performance 5 years work experience in a client service environment Duties will include but not be limited...

from: jobplacements.com (+2 sources) - 2 days ago

Sandton, Gauteng, South Africa

· Manage agents who do not meet required performance standards through the internal improvement programme · Optimize operational productivity outputs as per agreed mandate performance remediation plans...

from: jobleads.co.za - 2 days ago

Service Solutions - CapeTown

Candidates must be fluent in English or Afrikaans. Ensure calls fulfil the companies requirements Manage distribution of leads for best ROI. Responsibilities.

from: jobplacements.com - More than 30 days ago

Headhunters - Johannesburg (+3 locations)

Deep dive into root cause of why KPI/target is not met and address immediately (involve Training, QAs, Manager, and relevant stakeholders, if needed). Proficiency in three or more of the 12 official SA...

from: jobplacements.com (+4 sources) - 16 days ago

Set Consulting - Johannesburg

Deploy continuous process improvement to enhance the efficiency and effectiveness of existing resources. Strategic and best practice thought leadership within the Call Centre to enhance operational competencies...

from: executiveplacements.com - More than 30 days ago

Express Employment Professionals (Witbank) - nelspruit, Mpumalanga

Tracking key performance metrics, such as response times and resolution rates, to ensure efficient support delivery. Handling and resolving escalated issues, ensuring a timely and satisfactory resolution... R17,500.00 - R25,000.00 per month

from: jobplacements.com - More than 30 days ago

Midrand, Gauteng, South Africa

Preparing reports and analysing data to assist management in strategic and operational decision making Driving sales and service through partnering with the Sales, Marketing and Operations teams Cultivating...

from: jobleads.co.za - 9 days ago

Cape Town, Western Cape, South Africa

Support them in enhancing their performance on a daily basis. You design and implement Promote Strive call centre services and assist in business development Demonstrated sales aptitude; assertive, persistent...

from: jobleads.co.za - 8 days ago

Nutun - Sandton, Gauteng, South Africa

• Manage agents who do not meet required performance standards through the internal improvement • Identify & develop remediation plans to address undesirable team behaviour • Behavioural actions will be...

from: pnet.co.za - 16 days ago

Bloemfontein, Free State, South Africa

Build, establish and maintain open lines of communication with fulfilment coordinator, peers, Call Centre, Product ops, BAM’s, Account Managers and other teams to facilitate problem solving. Well-organised...

from: jobleads.co.za - 10 days ago